Payment Policy

Welcome to Zemmas Drop. Below you will find our payment policy, designed to give you a clear picture of how we handle payments and what options are available. If you have any questions after reading this policy, please do not hesitate to contact us.

Accepted Payment Methods

We offer a wide range of safe and convenient payment methods to complete your purchase at Zemmas Drop.

Currently we accept the following payment methods:

  • Credit/debit card (MasterCard, Visa, Amex and Carte Bancaire)
  • PayPal
  • Shop Pay
  • Apple Pay

Security and Privacy

At Zemmas Drop we take the security of your payment information seriously. All online transactions are encrypted using the latest security protocols to ensure your personal information remains safe. We do not store any credit card details and have strict privacy guidelines to protect your information.

Billing

Once you place an order, you will receive an electronic invoice at the email address you provided. This invoice contains a detailed overview of your purchase, including the cost of the products and any taxes or shipping costs.

Payment Processing

Your payment will be processed once your order has been placed. Once payment has been approved, you will receive a confirmation email with your order details. If for any reason there is a problem with the payment, we will contact you as soon as possible to resolve the issue.

If your question is not answered on this page, please reach out to us via:

How can we help?

FAQ

Ordering

Can I cancel my order after I've made a purchase on the website? 

We offer immediate order cancellations up to a limit of 12 hours after purchasing - so if you change your mind within that time - send us a message and we'll cancel and refund you in full as soon as we get your request.

How can I place an order?

1-Browse our collections and select your desired products.

2-Add them to your cart.

3-Proceed to checkout and fill in your shipping and payment details.

Shipping, Returns & Exchanges

How long does shipping take?

Shipping policy for our products.
We currently ship to addresses within France.

Carrier: YE (USPS), and it takes between 5 and 8 working days, excluding the processing time.

Where We Ship

Now We only ship to addresses within France

How do I return or exchange an item?

Our return policy lasts 30 days, beginning only when our package is delivered to your address.

What if the item I ordered arrives broken or damaged?

If you discover a flaw or fault in the item, please contact us within the first 7 days of receiving that item, and we'll work it out with you.

What are your shipping options?

We offer free shipping.

Payments

What types of Payment do you accept? 

1. Accepted Payment Methods

Zemmas Drop accepts the following payment methods for your convenience:

  • Visa
  • MasterCard
  • American Express
  • Carte Bancaire
  • Apple Pay
  • Google Pay
  • Shop Pay

All transactions are processed securely, ensuring that your payment details are encrypted and protected.

Is my payment information secure?

Absolutely! Zemmas Drop uses SSL encryption to ensure your payment information is secure and confidential.

Get in touch

Have questions about your order, or a general enquiry?

Contact us