Get in touch
Have questions about your order, or a general enquiry?
FAQs
How can we help?
FAQ
Ordering
Can I cancel my order after I've made a purchase on the website?
We offer immediate order cancellations up to a limit of 12 hours after purchasing - so if you change your mind within that time - send us a message and we'll cancel and refund you in full as soon as we get your request.
How can I place an order?
1-Browse our collections and select your desired products.
2-Add them to your cart.
3-Proceed to checkout and fill in your shipping and payment details.
Shipping, Returns & Exchanges
How long does shipping take?
Shipping policy for our products.
We currently ship to addresses within France.
Carrier: YE (USPS), and it takes between 5 and 8 working days, excluding the processing time.
Where We Ship
Now We only ship to addresses within France
How do I return or exchange an item?
Our return policy lasts 30 days, beginning only when our package is delivered to your address.
What if the item I ordered arrives broken or damaged?
If you discover a flaw or fault in the item, please contact us within the first 7 days of receiving that item, and we'll work it out with you.
What are your shipping options?
We offer free shipping.
Payments
What types of Payment do you accept?
1. Accepted Payment Methods
Zemmas Drop accepts the following payment methods for your convenience:
- Visa
- MasterCard
- American Express
- Carte Bancaire
- Apple Pay
- Google Pay
- Shop Pay
All transactions are processed securely, ensuring that your payment details are encrypted and protected.
Is my payment information secure?
Absolutely! Zemmas Drop uses SSL encryption to ensure your payment information is secure and confidential.